Q. Will I be able to submit a cancellation for one room in the case where I have reserved multiple rooms?
A. We are sorry for the inconvenience, but we require your entire order to be cancelled and a new reservation be submitted.
Q. After finalizing my reservation, would it be possible to change the number of guests or the guest name?
A. We are sorry for the inconvenience, but we ask that your initial order be cancelled and a new reservation be submitted. However, for HOSHINOYA facilities where a change in guest numbers will not affect the payable charge (excluding HOSHINOYA Tokyo and HOSHINOYA Kyoto) such changes may be made by submitting an inquiry form.